A Smarter, Simpler Way to Handle Cybersecurity Incidents

As digital threats grow more frequent and sophisticated, cybersecurity is a business essential, yet many organisations still overlook the basics. They rely on outdated antivirus software, skip employee training, or delay critical updates. These oversights create easy entry points for attackers. That’s why having a clear, proactive incident response strategy and a trusted partner like USEZER is vital to protecting your business.

The Real Cost of Cyber Incidents

Cybercrime is on the rise in Australia, with a new report filed every six minutes. cybercrime is a growing threat that no business can afford to ignore as the financial impact is significant with small businesses facing an average cost of $46,000 per incident and medium businesses $97,200*. This underscores the critical need for a robust Incident Response plan. (Source: ASD Annual Cyber Threat Report)

But the damage doesn’t stop at dollars. A single breach can disrupt operations, erode customer trust, and trigger legal obligations under the Privacy Act 1988 and the SOCI Act. The faster you respond, the less harm you face.

What Makes USEZER Different?

As your partner in resilience, USEZER is more than a cybersecurity provider. Our 24/7 Security Operations Centre (SOC) is staffed by experienced analysts who monitor your systems in real time. Whether it’s a phishing attempt at midnight or a ransomware alert during business hours, we’re ready to act immediately.

We don’t just detect threats. We contain them, eliminate them, and help you recover quickly. Our team works closely with your internal stakeholders to ensure clear communication, minimal disruption, and full transparency throughout the process.

Built on Proven Cybersecurity Frameworks

USEZER’s incident response process is based on globally recognised standards, including the NIST 800-61 framework and guidance from the Australian Cyber Security Centre (ACSC). These are technical guidelines as well as strategic tools that help businesses build structured, repeatable, and compliant response plans.

By aligning with these frameworks, your organisation can:

  • Improve detection and response times
  • Reduce the risk of repeat incidents
  • Meet regulatory and industry compliance requirements
  • Build a culture of security awareness and accountability

Common Cybersecurity Incidents

Understanding the types of cybersecurity incidents is crucial for effective response. Here are some common ones:

  • Ransomware Attacks: Attackers encrypt files and demand a ransom, halting business operations.
  • Phishing & Business Email Compromise (BEC): Users are tricked into clicking malicious links or sharing credentials, leading to email account takeover or data exposure.
  • Insider Threats: Malicious or negligent users misuse their access to leak, delete, or steal data.
  • Credential Theft & Account Compromise: Stolen passwords allow unauthorised access to internal systems.
  • Data Exfiltration: Sensitive data is copied and removed from the organisation without authorisation.
  • System/Cloud Misconfigurations: Improperly secured systems expose sensitive data publicly or allow unauthorised access.

Our 5-Step Incident Response Process

Here’s how USEZER helps you take control of cyber incidents:

  1. Prepare

We help you define what qualifies as an incident, assign roles, and create response playbooks. Simulated exercises and staff training ensure your team is ready before an attack happens.

  1. Detect and Identify

We use advanced tools like SIEM, EDR, and threat intelligence platforms to monitor your systems around the clock. Our team validates alerts and classifies incidents to prioritise the right actions.

  1. Contain

We isolate compromised systems, disable affected accounts, and implement both short- and long-term containment strategies to stop the spread without disrupting your business.

  1. Eradicate and Recover

We remove malicious code, patch vulnerabilities, and restore operations using verified backups. Our goal is to get you back online safely and swiftly.

  1. Learn and Improve

After every incident, we conduct a full review to identify root causes and improve your defences. We update your playbooks, controls, and training to make you stronger for next time.

Comprehensive Cybersecurity Services

USEZER offers a full suite of managed services to protect your business:

  • 24×7 SOC Monitoring
  • Managed Detection and Response (EDR)
  • Firewall and Email Protection
  • Vulnerability Management
  • Identity and Application Control
  • Backup and Recovery
  • Compliance Support (ISO 27001, Essential Eight)

Take the First Step Toward Cyber Resilience

Our team is here to help you detect, respond, and recover with confidence. In an era where cyber threats are ever-present, having a robust Incident Response plan is not just a best practice, it’s a necessity. USEZER’s comprehensive services ensure minimal disruption and maximum protection. By partnering with USEZER, you can enhance your security posture, stay compliant, and maintain the trust of your customers.

Speak to our cybersecurity experts on letstalk@usezer.com.au to get started.

Download our PDF Guide here