The Employee Spotlight series features the team at USEZER to share perspective on the working culture, value proposition and life at USEZER in general. This provides featured employees an opportunity to share perspective on work, their passions and their impact on USEZER and its clients. The series is a way for social media followers to get to know our employees and delve into their experiences as employees. In this article we feature Nigel Perera, who is the Service Desk Manager at USEZER.
Briefly describe your career so far..
A results-oriented, extremely focused and passionate professional with over 10 years of experience in Hospitality and IT sectors, with extensive experience in Client Relationship, Operations and Service Desk Management. I am currently reading for my MBA to further improve and expand my expertise.
What are you most proud of in your career so far?
No journey in life is easy. I am extremely proud of where I have reached at USEZER and the recognition I have gained, rising through the ranks.
What’s your role at USEZER and what do you like about your role?
I currently work as the Service Desk Manager. I enjoy leading a team of incredibly talented and hardworking engineers, sharing my knowledge with them in order to deliver an unmatchable service of the highest standard to all our clients.
What motivated you to join USEZER?
Apart from friendly and flexible culture of the organisation and the opportunity to work from home, I felt that my skillset and experience could be best made use of as well as improved working for USEZER.
Tell us about how you approach creating value for USEZER clients..
We constantly engage with our clients, getting their feedback on our services and see how we could further improve our standards. With USEZER being a client oriented organisation, creating value for our clients is of utmost importance and we consider it our duty to provide all our clients with a positive experience.
What new skills have you developed after joining USEZER?
Improved my management and technical skills.
How would you describe a ‘good day’ at work?
A day that all clients are happy with our services. Any bad day can be turned around to a good one with one happy client.
What do you like to do when you have some extra time on your hands?
Head out of home and travel around whenever there is free time.
What piece of advice would you give to your younger self?
Stick to a plan, focus on the target in mind and take any negatives in as motivation factors.
What’s one thing on your bucket list?
Go skydiving
About USEZER
USEZER is an Australian Managed IT Services provider with service coverage in Australia, New Zealand and the United States. We are a one-stop destination for all your IT Management Requirements. From complete management of IT systems and users, to additional support for in-house IT teams, we offer a range of comprehensive services that will enable businesses reach the next level through technology.
Our services include a fully functional 24/7 operational service desk, Cyber Security, IT Procurement, IT Infrastructure Management, Data Backup, Project Management, Systems Assurance, IT Consulting and more. USEZER delivers cutting-edge, simplified IT solutions through our highly skilled team and flexible engagement models. USEZER has experience in serving both large enterprise clients with high user counts and small businesses with unique needs. For more information, visit www.usezer.com.au